Last Updated: January 1, 2026

1. Understanding Your Donation

When you make a payment on Mega-WoW, you are making a VOLUNTARY DONATION to support server operations.

• You are purchasing Donation Points (DP) on the website
• Any items, services, mounts, gear, or other bonuses included in packages are provided as a complimentary thank-you gift
• These bonuses have NO real-world monetary value
• What you choose to spend your points on (items, services, etc.) is entirely your decision and is non-refundable
• Donations help us maintain server infrastructure, development, and hosting costs

2. Strict No-Refund Policy

2.1 Money Refunds Are NOT Possible

• Under NO circumstances will monetary refunds be issued except in critical, extraordinary situations determined solely at Mega-WoW staff's discretion
• Payment processor fees are non-recoverable
• Server costs are incurred immediately upon donation
• "Critical situations" are extremely rare and handled on a case-by-case basis by senior staff only

2.2 What We May Refund (At Staff Discretion Only)

In certain situations, Mega-WoW staff may, at their sole discretion, provide:

• Return of in-game items to your account
• Restoration of Donation Points to your account
• Package restoration

Important: These are NOT guaranteed and are entirely at staff discretion. Only Mega-WoW staff members have the authority to approve any form of refund or restoration.

2.3 Absolutely Non-Refundable Situations

Refunds or compensation will NEVER be issued for:

• Buyer's Remorse: Changing your mind after donating
• Account Bans: If your account is banned for violating Terms of Service
• Item Nerfs/Changes: If in-game items are balanced, modified, or changed in any way
• Game Updates: Patches, updates, or feature changes that affect your items
• Package Changes: Changes to package contents or pricing
• Temporary Downtime: Scheduled or unscheduled maintenance
• Personal Circumstances: Loss of interest, lack of time, quitting the game, etc.
• Technical Issues: Your computer problems, internet connection issues
• Items Already Used: Any items that have been equipped, consumed, or used in any way
• Points Already Spent: Donation points that have been redeemed for items or services
• Server Modifications: Any changes to gameplay, rates, or features

3. Package Delivery Issues

If you experience problems receiving your donation package:

1. Open a Support Ticket: Contact us through Discord or the in-game ticket system
2. Provide Transaction Details: Include your transaction ID, account name, and date of donation
3. Wait for Resolution: Staff will investigate and resolve legitimate delivery issues

We will resolve legitimate technical issues where payment was processed but items were not delivered. This is NOT a refund - this is completing the original transaction.

4. Staff Authority

• Only Mega-WoW staff members have the authority to approve any form of compensation, restoration, or in exceptional critical cases, partial refunds
• Staff decisions are final and not subject to appeal
• Harassment of staff members regarding refunds may result in account termination
• False or fraudulent refund claims will result in immediate permanent ban

5. Chargebacks and Payment Disputes

Filing a chargeback or payment dispute without contacting us first will result in:

• Immediate and permanent account ban - no appeals
• Blacklisting from all future services
• Reporting to fraud prevention databases
• Potential legal action for fraudulent chargebacks

If you have a legitimate concern, ALWAYS contact us FIRST through Discord or in-game support before considering any dispute with your payment provider.

6. Before You Donate

To avoid any issues, please:

• ✓ Read package descriptions carefully before donating
• ✓ Double-check the donation amount
• ✓ Ensure you are logged into the correct account
• ✓ Save your transaction receipt/confirmation email
• ✓ Understand that ALL donations are FINAL
• ✓ Accept that item changes do NOT warrant refunds
• ✓ Acknowledge that you are supporting the server voluntarily

7. Contact for Support Issues

For package delivery issues or technical problems (NOT refund requests):

• Discord: Open a support ticket in our Discord server
• In-Game: Use the in-game ticket system

8. Legal Disclaimer

This server is a fan-made private server and is not affiliated with, endorsed by, or connected to Blizzard Entertainment. World of Warcraft and related trademarks are property of Blizzard Entertainment, Inc.